Question 1

How does pricing work?

Accepted Answer

We quote each property individually. Once you send a request, our team confirms the scope and gives you a price before anything is scheduled. There is no online instant pricing, because a real quote depends on the property rather than on a dropdown.

Question 2

How quickly will I hear back?

Accepted Answer

Our team contacts you to confirm the scope, pricing and availability. If your request is time sensitive, calling is faster than the form.

Question 3

Do I need to be home?

Accepted Answer

For most services, no. Many clients arrange key or lockbox access. Tell us which you prefer when we confirm the scope.

Question 4

Do you serve my area?

Accepted Answer

Serving the GTA and surrounding communities. Availability varies depending on the service and your location. Snow removal in particular has more limited coverage than cleaning. Ask and we will tell you directly.

Question 5

Can I book more than one service?

Accepted Answer

Yes. Cleaning, window cleaning and snow removal can be arranged together, and they are confirmed in one scope so you are dealing with one company rather than three.

Question 6

Is NFG Home the same company as Northern Facilities Group?

Accepted Answer

Yes. NFG Home is a residential services division of Northern Facilities Group Inc. The commercial and residential sides share the same company, standards and contact infrastructure.

Question 7

How do I change or cancel a booked service?

Accepted Answer

Contact us as early as you can and we will move it. Notice requirements are set out in our service terms.

Question 8

Can I book online?

Accepted Answer

Not yet. Requesting a quote is the way to start today. Online booking is planned, and when it arrives the request process here will become the booking process.

Question 9

How often should I book?

Accepted Answer

Most households settle on bi-weekly. Weekly suits larger families and homes with pets, monthly suits smaller or quieter homes. You can change the frequency as you go.

Question 10

Do I need to be home?

Accepted Answer

No. Many clients arrange key or lockbox access. If you would rather be there, that is fine too.

Question 11

Do you bring supplies and equipment?

Accepted Answer

Yes, everything needed is included. If you would prefer we use your own products, let us know when we confirm the scope.

Question 12

Can I ask for particular areas to be prioritised?

Accepted Answer

Yes. Tell us at the scoping stage and it becomes part of the agreed scope for every visit.

Question 13

How is this different from a standard clean?

Accepted Answer

A standard clean maintains a home. A deep clean resets one. The difference is detail work: baseboards, trim, fixtures, and the slow accumulation in kitchens and bathrooms that wiping surfaces never addresses.

Question 14

How long does it take?

Accepted Answer

Longer than a standard clean, and it depends on the size and condition of the home. We confirm the expected service window when we confirm the scope.

Question 15

Should I book a deep clean before starting regular service?

Accepted Answer

Usually yes. Starting from a reset makes recurring visits more effective, and it is the most common way clients begin.

Question 16

Do you clean inside appliances?

Accepted Answer

Appliance interiors are handled as an addition rather than as part of the standard deep clean scope. Ask when we confirm the scope and we will include it.

Question 17

Should I book before or after the movers?

Accepted Answer

For a move-out, after everything is out. For a move-in, before your belongings arrive. Both give us complete access, which is the point of the service.

Question 18

Do you clean inside kitchen appliances?

Accepted Answer

Appliance interiors are commonly requested for a move and we can include them. Mention it at scoping so it is priced and scheduled properly.

Question 19

The property still has some furniture in it. Is that a problem?

Accepted Answer

Not a problem, but it changes what we can reach. Tell us in advance and we will set the scope around what is actually accessible rather than promising more.

Question 20

How much notice do you need?

Accepted Answer

As much as you can give. Moving dates are usually known well ahead, and booking early gets you the service window you actually want.

Question 21

Can I book exterior only?

Accepted Answer

Yes. Exterior only is a common choice, particularly seasonally. Interior and exterior together is the option most people take when preparing a home for sale.

Question 22

Do you clean screens?

Accepted Answer

Screens are cleaned and refitted as part of the service. We do not repair or replace damaged screens, and we will point out any damage we find rather than working around it quietly.

Question 23

What about upper floors?

Accepted Answer

It depends on the property and whether the windows can be reached safely. We confirm what is possible when we scope the job, and we will tell you plainly if something is not.

Question 24

What happens if it rains?

Accepted Answer

We will contact you to reschedule. Cleaning windows into bad weather wastes your money and our time.

Question 25

When should I arrange residential snow service?

Accepted Answer

Before the season starts. Capacity is limited and routes are planned in advance, so arranging it in autumn is far more reliable than calling after the first snowfall.

Question 26

Do you cover my area?

Accepted Answer

Residential snow coverage is more limited than our cleaning coverage and depends on route density. Ask and we will tell you directly whether we can service your property.

Question 27

How does the seasonal arrangement work?

Accepted Answer

We agree the scope, the service levels and the terms before the season, so there is nothing to negotiate mid winter. The details are set out in your arrangement.

Question 28

Do you handle ice as well as snow?

Accepted Answer

Ice management is offered for some properties. Whether it applies to yours is confirmed as part of the seasonal arrangement.

Frequently asked questions

Residential service backed by Northern Facilities Group Inc.

General

Standard Home Cleaning

Deep Home Cleaning

Move-In and Move-Out Cleaning

Residential Window Cleaning

Residential Snow Removal

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